On Call Modes of operation all the time current a problem for customers. Especially after they invent their very own. Welcome to a mysterious On Call with an all-too-obvious answer.
Today’s contribution comes from a reader Regomized as “Ivor” and considerations a very puzzling help name from a buyer fighting Ivor’s software program.
It was concerning a PC setting he’d by no means heard of. We ought to clarify that Ivor labored as a developer and growth supervisor for his employer for effectively over 1 / 4 of century and can be forgiven for considering he’d heard all of it. But there’s all the time that one ever so particular case.
“Your software doesn’t work,” was the grievance. Simple sufficient, proper?
Maybe not. Ivor defined that the shopper “reported our software would only work if the computer was in ‘I’ mode.”
“It wouldn’t work in ‘O’ mode.”
Ivor was baffled. “This was the ’90s,” he mentioned, “and no one could think of such a config option in our software.”
There have been completely different modes within the platforms of the period. Who can overlook Windows 3.1’s “constant crashing mode” (aka “standard mode”) versus the “crashes a bit less mode” (aka “enhanced mode”) or the MS-DOS
MODE command, liable for setting the mode of operation for printers or the serial interface?
But “I” mode and “O” mode have been new to Ivor and the crew they usually gently probed the more and more pissed off buyer to work out what the issue was.
The buyer defined once more: “Your. Software. Does. Not. Work. In. O. Mode.”
Perhaps this was a reference to the
MODE command of the BBC Micro Model B.
MODE 0 would put Acorn’s best into 80 column mode whereas
MODE 1 was a bit extra graphical. The BBC Micro (together with its successor, the Archimedes) was, in any case, solely discontinued within the Nineteen Nineties. So not too far-fetched… if it wasn’t for the truth that this software program was designed to run on a PC.
The questioning went on and when “we managed to ascertain it was a button with ‘I’ and ‘O’ on it,” the penny dropped.
The buyer was referring to a rocker change on the PC. “To be precise,” mentioned Ivor, “the on/off rocker switch.”
There’s no file of how the dialog with the shopper went as Ivor defined that “O” meant the PC was off and nearly nothing can be operating, not even his software program. We think about that the sentence “‘O’ is for Off and ‘I’ is for Idiot” wasn’t too removed from his thoughts.
Still, not less than it gave Ivor a recent twist on an outdated IT truism: “We still don’t talk about ‘turning it off and on’,” he mentioned, “but rather ‘putting [it] into ‘O’ mode and then ‘I’ mode’.”
Ever had a person who such a excessive opinion of your software program that their expectation was that it will run even within the absence of energy? How did you reset their hopes and desires? Share your story of help shenanigans with an electronic mail to On Call. ®