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Atlassian outage lingers, some prospects worry knowledge loss • The Register


Atlassian remains to be scrambling to get better from a current software program script fiasco and is hoping no buyer knowledge will get misplaced, which can be greater than Microsoft can handle if OneDrive, as some have reported, has been intermittently corrupting giant uploads for a minimum of two months.

Four days after some Atlassian prospects started encountering issues with the cloud large’s collaboration software program, restoration efforts proceed and some people are fearful they could not get their knowledge again.

One wrote to The Register questioning about that risk after the corporate, by way of Twitter, responded to a request to substantiate that buyer knowledge is backed up and failed to truly achieve this.

“We expect most site recoveries to occur with minimal or no data loss,” the biz mentioned on Thursday.

Minimal knowledge lack of course isn’t the identical factor as no knowledge loss, and this, to these affected, is understandably troubling.

“This is extremely concerning to us, as our mission-critical institutional knowledge lives in Confluence at this point,” mentioned one Atlassian buyer, who requested to not be recognized, in an e mail to The Register. “And that this message runs counter to the ‘maintenance script has disabled a small number of sites’ message we’ve been getting over and over again. This would also explain why it has taken days with so many engineers ‘working 24/7.'”

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The Register inquired to Atlassian concerning the IT breakdown, which from the corporate’s standing web page nonetheless seems to be an ongoing affair. Toward the tip of the day on Thursday, Atlassian’s spokesperson supplied a reassuring however related assertion.

“We are continuing to investigate and resolve the incident,” the spokesperson mentioned. “At this point in time, we believe that any potential data loss will be minimal to none. We are working hard to resolve the incident and get customers back online.”

We have been additionally instructed that the incident impacts a comparatively small variety of Atlassian prospects: about 400. That’s solely 0.18 per cent of the corporate’s 226,000 prospects, which is not a lot comfort to the a number of hundred who nonetheless cannot entry their knowledge.

When we checked again with our reader on Friday, the difficulty had but to be resolved.

“No data has been restored to us yet, and these services all remain down,” our supply mentioned. “We have been given no ETA on access.”

When service has been absolutely restored, maybe Atlassian will present an in depth report on what occurred utilizing its Incident Postmortem Template.

Microsoft Un-drive

Meanwhile, Microsoft’s OneDrive has apparently been corrupting giant, multipart file uploads, intermittently, for a minimum of two months.

Reports flagging the difficulty date again to early February, the place they surfaced in a discussion board submit for backup app Duplicati. Users of one other backup app, rclone, began discussing what seems to be the identical situation again on March 24, 2022.

Three days in the past, Nick Craig-Wood, creator of rclone, posted a bug report to the GitHub repo for Microsoft’s OneDrive. “Sometimes (maybe one time in 20) multipart uploads of a 128MiB file get corrupted,” his submit explains.

Multiple different people say they’ve reproduced this occasional bug.

“During testing this morning, I still see the problem,” wrote GitHub person “rleeden.” “I created a random test hierarchy of 100 files containing random data between 128M and 256M, and uploaded this to OneDrive via the web interface.”

“Checking the sha1sum of the original files and the files on OneDrive, I see that 16 out of the 100 files have been corrupted.”

Then on Thursday, this particular person was unable to breed the error, suggesting somebody at Microsoft might have fastened the bug.” And Craig-Wood additionally reported not seeing corrupt information.

The Register requested Microsoft, which was programmatically alerted to the bug report when it was filed, whether or not anybody on the firm did restore OneDrive and, in that case, whether or not any announcement is perhaps forthcoming to OneDrive customers who might not notice a few of their uploads could also be corrupted.

We’ve not heard again. ®

Updated so as to add

Microsoft received again to us merely to say the OneDrive situation has apparently been fastened.





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